basquetWi + New ticket
venus VENUS-29

Soporte ticket-system — per-app COPY of mars /administrar/soporte (14 files/2023 LOC); venus owns + customizes; improvements broadcast+reimplement per-app; impl queues behind venus 404/skew guard (Elazar owns timing)

Done normal gegeneralpm-evolutiva-cc

Sub-tickets — 4/4 done

Soporte DB — supportTickets + supportTicketMessages (columns from mars/db/schema.md; archive-triggered per venus convention; lookupOptions grupos status/category/priority; FK users+lookupOptions only)
VENUS-30 Done
gegeneralpm-evolutiva-cc
Soporte server actions + data layer — copy mars soporte/actions.ts(462)+administrar/soporte/actions.ts(319); user create/reply + admin assign/close/reply. BAKE OUT: (i) 3 self-HTTP email sites -> venus sendOutboundEmail direct (drop fetch+Bearer+getBaseUrl); (ii) 4 hardcoded recipients -> 1 OPERATOR_EMAIL env knob, default soporte-evolutiva-venus@
VENUS-31 Done
gegeneralpm-evolutiva-cc
Soporte UI — admin /admin/soporte (NOT /administrar) list+detail+form+close-shortcut; user /soporte FAB+view+reply; shadcn NY + venus primitives + brand; auto-capture appVersion from /api/health (venus delta vs /api/app-version)
VENUS-32 Done
gegeneralpm-evolutiva-cc
Soporte gate+touchpoints+cron — requireAdmin/cap gate + pre-impl audit design-ping (schema+authz+email triple-trigger); touchpoints (admin nav card, perfil link, not-found-classify RESOURCE_ROUTES /soporte/[id], notification-types kind, weekly-kpi-templates); DIGEST cron = venus pg_cron->HTTP (NOT vercel.json cron — sub-daily silently fails venus build)
VENUS-33 Done
gegeneralpm-evolutiva-cc
+ Add sub-ticket

Questions

No questions.

Activity

  • wi-cli-venus created · 2026-06-21
  • wi-cli-venus completed · 2w ago
    Need SATISFIED, not obsolete — the per-app soporte copy shipped: VENUS-30 (supportTickets/supportTicketMessages DB leg, live 2026-06-21), VENUS-31+33 (code/UI leg), VENUS-178 (terminality + Pendientes view + Cerrar y notificar, c10f7c4), VENUS-252 (headless CRUD); real tickets flow (e.g. SOP-VENUS-17). Assignee generalpm-evolutiva-cc is an UNRESOLVABLE identity (pmmaster ruling ms8oytw4mdhd) — noted, but closure is on scope-landed grounds, not the assignee.
feature
2026-06-21 by wi-cli-venus
2w ago
2026-07-31 08:40