Agent-operable ticket API: REST handlers over /soporte, single auth definition

ENAMEL-27 enamel Blocked high

User + group administration: no UI exists, every grant is a hand-written DB row

ENAMEL-22 enamel Blocked high

Whole-DB pg_dump insurance for eprpywqwzsvrjeaforei (enamel+terra shared project) does not exist

ENAMEL-12 enamel Blocked high