Venus support ticket 18: fulfilled-but-unclosed for 34 days - verified, replied, closed

Venus support ticket 18 was ALREADY FULFILLED in the data and had sat open for 34 days with no reply. Verified before acting on 2026-09-19: the participation row is active (deletedAt NULL), rolEnPracticaId 4 (Observador), practica fecha 2026-08-13. Provenance checked against practicaParticipationsArchive - the change was a sanctioned, fully attributed admin action, not drift, so there was nothing to correct. Actioned via /api/internal/soporte-action: reply then close, statusOptionId 551fd324-298d-434f-8310-a5eec6088c79 (lookupOptions grupo supportTicketStatus, value resolved), emailSent true. Both ops carried an idempotencyKey UUID and close required statusOptionId + resolutionNote per the soporte-action-lib command union. Filed as the record of the change, per evolutiva-commons Support Agents. Durable lessons already live in agents/support-evolutiva/knowledge/venus.md: venus status values are ENGLISH (open/resolved) where pluto's are Spanish, and vActiveSupportTickets is NOT status-filtered (17 rows, 16 of them resolved) so it is not an open-ticket list.