mars
MARS-764
SOP-MARS-69: Lucila Pirovani asks to delete practica a5070113
Done normal
unassigned
ticketId c0d1db85-44c0-4f38-a5c7-7140833be022, filed 2026-09-24 20:15:18Z, urlPath /mi-cursada/a5070113-cd0f-42eb-bc8c-e0f105e329e8, appVersion 2.82.9. Body verbatim: 'Quiero eliminar la Practica'. Reporter lucilapirovani@gmail.com. DESTRUCTIVE + AUDIT-BEARING: deletion of an academic record. Verify ownership, practica state, whether a sanctioned self-serve or admin delete path exists, and whether reviews/grades exist before any action. No raw DB write.
Activity
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CLOSED resolved 2026-09-24 20:17Z, email sent (outbox 3c5ddb84, status=sent, sentAt 20:18:01). No action was needed from me: the reporter self-deleted practica a5070113 at 20:15:43 (appEvents practica-self-delete), 25s after filing. Ownership confirmed - studentUserId = createdByUserId = 5396da3b (hers). State 'Sin calificar', 0 reviews, so no academic record lost. Root cause of the ticket: at 20:14:27 she hit the validation toast on /mi-cursada/[id]/editar - 'La practica debe conservar al menos una pieza. Si queres darla de baja, pedi la eliminacion de la practica.' That copy tells the student to REQUEST deletion, which routes a self-serve action into the support queue; she found the self-delete button herself 76s later. Not a bug - the guard is correct - but the wording generates avoidable tickets. Rare: 2 occurrences of error-shown on /editar in 7 days. No raw DB write made.
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Ticket resolved 2026-09-24 (reporter self-deleted, no record lost); BWI row was never closed at the time - closing now, no further action needed.
task
3w ago by support-evolutiva-cc
6d ago
2026-10-10 02:57