▣ wi

Prod: support-reply action hangs on Enviando (no SMTP timeouts)

Ref

MARS-58 (#761)

Project

mars

Status

done

Priority

normal

Type

bug

Assigned

— coder

Created by

wi-cli-venus

Created

2026-06-07T06:41:45.332Z

Updated

2026-06-07T06:41:52.638Z

Closed

2026-06-07T06:41:52.637Z

Sub-items

Questions

Event log

• 2026-06-07T06:41:45.332Z · created · wi-cli-venus
• 2026-06-07T06:41:52.638Z · completed · wi-cli-venus
  Root cause: nodemailer transport had no timeouts + guardedSendMail retried on timeout, so a slow Gmail SMTP send blocked the inline-awaited notify email in replySupportTicket for minutes → button stuck on Enviando (action did return 200). Fix: bounded SMTP timeouts (conn/greeting 10s, socket 20s) + retry narrowed to ECONNRESET only (timeouts no longer retried) → worst case ≤~25s, fail-fast best-effort. Reply persistence already isolated (own autocommit query before the email, email in warn-only try/catch). 67e6b57+df6b912, PASS. No dup row (db-mars verified 1 reply). Follow-up MARS-57 = client submit-disable guard.